Refund and billing-resolution policy

Cancelling an ecosystem pass stops future renewal. A completed billing period is generally treated as consumed once access has been delivered, subject to duplicate charges, verified billing errors, service failures, and any mandatory statutory rights.

If a duplicate or incorrect charge is confirmed, we will correct the account and arrange the appropriate refund or payment reversal through the available payment process.

If the platform consumes a paid credit but fails to deliver the promised usable result because of a verified service failure, the normal remedy is to restore the consumed credit or re-run the job. Where restoration is not appropriate, support can review a refund.

Once-off pack checkout is not currently enabled on the Hub. Pack routes are availability/waitlist pages and do not take payment. Before one-time checkout is activated, the applicable refund and credit-consumption rules will be displayed before purchase.

Email [email protected] with the account email, transaction reference, affected app, date, and a short description. Do not send card numbers, passwords, private keys, or other authentication secrets.